Planet Fitness cancellation guide
How to Cancel a Planet Fitness Membership
Planet Fitness clubs are franchised, so the cancellation procedure varies by club and by state. This guide separates what the corporate FAQ documents from what only your home club can answer.
Quick answer
The procedure can differ by club
The official FAQ states that some policies and procedures may vary by location based on state and local guidelines, and directs further questions to your home club. The steps below follow the corporate FAQ; your club's instructions take precedence.
- The FAQ lists three routes: mailing written notification to your home club, visiting your home club in person, or logging in to the member portal on the website.
- To stop monthly billing on the 17th, the club must receive notice by the 10th, and Planet Fitness says billing changes can take up to 7 business days.
- A membership with a commitment period may carry a fee if cancelled early; a No Commitment membership can be cancelled at any time without one.
Before you cancel
- Confirm which club is your home club — both the written notice and the in-person route are defined against it.
- Check whether your membership has a commitment period. Planet Fitness describes it as the minimum number of months you will be billed, with a possible buyout fee for cancelling earlier.
- Work backwards from your billing date. For billing on the 17th, notice must reach the club by the 10th.
- Planet Fitness's own advice is to contact your home club first to confirm the cancellation policy.
The three documented routes
These are the routes the FAQ lists. Which of them applies to your membership is a question for your home club.
Visit your home club in person
Go to your home club and ask to end the membership. This is one of the routes the FAQ lists.
Mail written notification to your home club
Send a written request to end the membership to your home club's address. Because the arrival date drives when billing stops, allow for the deadline.
Use the member portal on the website
The FAQ also lists logging in to the member portal on the website. It does not state that this route is available for every membership at every club, so if the option is not present, contact your home club.
View the official Planet Fitness FAQ (opens an external site)
Billing deadline and fees
- Notice deadline
- To stop the monthly membership billing on the 17th, the club must receive the request by the 10th, and billing changes may take up to 7 business days to take effect.
- Commitment period
- The commitment length is the minimum number of months you will be billed; cancelling before it ends may incur a buyout fee. The FAQ does not publish an amount.
- No Commitment membership
- For a No Commitment membership, the FAQ states you may cancel at any time without paying a fee.
Your exact billing date, any fee amount, and which routes apply can vary by region and by the terms of your own agreement. Check your membership agreement and your home club.
After you cancel
- Billing changes can take up to 7 business days, so re-check your statement after the next billing date.
- If you mailed the notice, keep the record — the arrival date is what determines when billing stops.
- Getting written confirmation from your home club leaves you with something to point at later.
Frequently asked questions
Can I cancel entirely online?
The FAQ lists the member portal as one of three routes but does not state that online cancellation is available for every membership at every club. Because it says policies may vary by location, this needs confirming with your home club.
What does cancelling during a commitment period cost?
The FAQ states a buyout fee may apply but does not publish an amount. The figure has to come from your own membership agreement and your home club.
Can I transfer to a different club instead?
The FAQ documents online transfer with its own eligibility conditions and directs you to your home club if you do not meet them. It is a separate process from cancelling.
Official sources
Everything in this guide comes from the official documents below.
Official sources
- Planet Fitness Customer Service and FAQ: Membership & Billing (opens an external site)
Planet Fitness · Last checked:
- Planet Fitness Policies (opens an external site)
Planet Fitness · Last checked:
Screens, button labels, and billing partner policies can change. Always confirm the final steps in the official help centre and in your own account.