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Peloton cancellation guide

How to Cancel a Peloton Membership

Peloton cancels its All-Access Membership and its App Membership in different places. The first step is working out which one you have.

Quick answer

  • For the All-Access Membership, Peloton says to open your membership page, click Manage next to the subscription, then Pause or cancel.
  • Peloton states that any change to an App Membership, including cancellation, must be actioned through the platform used to first purchase it.
  • For a break shorter than three months, Peloton recommends pausing rather than cancelling.

Before you cancel

  • Identify which membership you have. Peloton describes All-Access as the membership required to access content on a Peloton Bike, Bike+, Tread, Tread+, or Row.
  • Peloton points to the membership page in your account to confirm the membership details.
  • Peloton offers pausing for a break under three months, and recommends cancelling and reactivating later if the break will be longer.

Billing errors: 60 days

Peloton states that if you believe you were billed in error for a membership, you should notify Member Support within 60 days of the billing date.

Cancelling the All-Access Membership

These steps follow Peloton's own article. On-screen labels can change.

  1. Open your membership page

    Go to the membership page in your Peloton account. Peloton says your active membership appears under the Memberships section.

    View Peloton's official membership article (opens an external site)

  2. Click Manage next to the subscription

    Select Manage next to the membership you want to end.

  3. Choose Pause or cancel

    Select Pause or cancel, then pick cancellation. Pausing and cancelling share one control, so check which one you selected.

Access after cancelling

Peloton states you continue to have access to its content through the end of the current membership period.

App Membership: cancel where you bought it

Peloton states that any App Membership billing change, including cancellation, must be actioned through the platform of first purchase.

Bought directly from Peloton (first-party)
Peloton classifies an App Membership purchased directly from Peloton as first-party and directs you to its own cancellation instructions.
Bought through a third party
Peloton lists the third-party platforms as iOS, AppleTV, Android, AndroidTV, Amazon, and Roku, noting Roku is not available in Germany or Australia.

An App Membership billed by a third-party platform cannot be ended from your Peloton account — it has to be cancelled in that platform's own subscription settings.

Billing cycle and charges

  • Peloton states All-Access Memberships recur monthly until they are cancelled or otherwise deactivated.
  • Peloton says you are not billed for the All-Access Membership until you receive and activate it on your Peloton touchscreen.
  • App Memberships recur monthly or annually depending on the plan, and are billed on purchase or after any free-trial period ends.

After you cancel

  • Check the membership page in your account for the updated status.
  • If an App Membership was billed by a third-party platform, confirm it is ended in that platform's subscription list as well.
  • If you paused instead of cancelling, the membership resumes on its own — check again if that was not the intent.

Frequently asked questions

Should I pause or cancel?

Peloton recommends pausing for a break under three months, and cancelling then reactivating later if you expect to be away longer.

I subscribed in an app — can I cancel on Peloton's site?

No. Peloton states that all App Membership billing changes, including cancellation, must go through the platform used for the original purchase.

What happens to the rest of my paid period?

Peloton states access continues through the end of the current membership period. Refund terms are set out in its Membership Terms.

Official sources

Everything in this guide comes from the official documents below.

Official sources

Screens, button labels, and billing partner policies can change. Always confirm the final steps in the official help centre and in your own account.

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