How to Cancel Microsoft 365
Handled on the Services and subscriptions page in your Microsoft account, and what happens depends on which option the screen offers.
- Cancel online
- Turn off recurring billing, or Cancel
- Act more than two days before the billing date
Cancellation steps
For a home subscription billed through your Microsoft account.
Open the Services and subscriptions page
Sign in with the Microsoft account email and password associated with the subscription.
Find the subscription and select Manage
Locate your Microsoft 365 subscription in the list and select Manage.
Choose Turn off recurring billing, or Cancel
If you see Turn off recurring billing, auto-renewal stops and the subscription runs to the date shown. If you see Cancel, the subscription is cancelled.
Open Microsoft's official cancellation help(opens an external site)
Done when: The Services and subscriptions page shows the new status and expiry date. If you turned off recurring billing, the screen now offers Turn on recurring billing.
QuitMySub cannot verify your cancellation. These are the signals the official documentation describes.
How hard is this to cancel?
Difficulty 3/5 · Billing routes 1 · Productivity Tools
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More details
Refunds and fees+−
Billing and when access ends
- Turning off recurring billing
- The subscription expires on the date shown and you are not billed in future. You keep access to it until it expires.
- Cancelling
- Where a Cancel link is shown, that option cancels the subscription. Microsoft states cancellations must be more than two days before the billing date.
- If only Turn on recurring billing appears
- That means the subscription is already set to expire on the date shown, and you can continue using the product until then.
- Refunds
- It depends on where you are. Microsoft states that in certain countries you may be entitled to a prorated refund depending on the subscription length. Canada, Israel, Korea, and Turkey are listed for any subscription length, and Denmark, Finland, Germany (purchases on or after 1 March 2022), the Netherlands, Poland, and Portugal for renewed subscriptions longer than one month. Elsewhere Microsoft points to its separate subscription refund policy, and eligibility can still differ by purchase channel and payment method.
Important exceptions+−
Before you cancel
- You need to sign in with the Microsoft account email and password tied to the subscription, so check which account holds it if you use more than one.
- Microsoft states that cancellations must be more than two days before the billing date.
- If you only see Turn on recurring billing, the subscription is already set to expire and you can keep using it until the date shown.
- This guide covers home and personal subscriptions; Microsoft 365 for business is documented separately, and conditions differ by region and payment method.
If the option is missing or you bought it elsewhere
Microsoft provides a separate article for when you cannot cancel your subscription. If neither Cancel nor Turn off recurring billing appears on the Services and subscriptions screen, start there.
The route can differ depending on the reseller or payment method, so check the receipt or statement for who actually billed you. Business subscriptions follow their own article, and conditions differ by region and payment method.
After you cancel
- Check the subscription status and expiry date on the Services and subscriptions page.
- Confirm that recurring billing is actually off — the screen should now offer Turn on recurring billing.
- Check that you acted more than two days before the billing date; past that point the next charge may still go through.
- Review your payment statement after the next billing date has passed.
- Tidy up or back up your documents and data before the expiry date.
Reader experiences
Microsoft 365 — Share your cancellation experience
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Frequently asked questions+−
Frequently asked questions
What is the difference between turning off recurring billing and cancelling?
Turning off recurring billing lets the subscription expire on the date shown, with access until then. Where a Cancel link is offered, that option cancels the subscription instead. Which one you get depends on what the screen shows.
When do I need to act to avoid the next charge?
Microsoft states that cancellations must be more than two days before the billing date.
I only see Turn on recurring billing.
That means the subscription is already set to expire on the date shown, and you can continue using the product until that date.
There is no cancel option at all.
Microsoft has a separate article for when you cannot cancel your subscription. Check that, and confirm who actually billed you, since the route can differ by reseller or payment method.
Can I get a refund?
It depends on where you are. Microsoft lists the countries where a prorated refund may apply, together with the subscription-length condition: Canada, Israel, Korea, and Turkey for any length, and Denmark, Finland, Germany (purchases on or after 1 March 2022), the Netherlands, Poland, and Portugal for renewed subscriptions longer than one month. The United States is on neither list. Anywhere else Microsoft points to its separate subscription refund policy, so check the policy of whoever processed the payment.
Official sources+−
- Microsoft Support: Cancel your Microsoft subscription (opens an external site)
Microsoft · Last checked:
- Microsoft Support: Turn recurring billing on or off for a Microsoft subscription (opens an external site)
Microsoft · Last checked:
- Microsoft Support: Unable to cancel your Microsoft subscription (opens an external site)
Microsoft · Last checked:
· Screens, button labels, and billing partner policies can change. Always confirm the final steps in the official help centre and in your own account.