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Microsoft 365 cancellation guide

How to Cancel Microsoft 365

How to deal with Microsoft 365 from the Services and subscriptions page in your Microsoft account, and how turning off recurring billing differs from cancelling.

Quick answer

  • Go to the Services and subscriptions page in your Microsoft account and select Manage on the subscription.
  • What happens depends on whether the screen offers Turn off recurring billing or Cancel.
  • If you turn off recurring billing, the subscription runs to the date shown and you are not billed again.

Before you cancel

The options available depend on the subscription type and how close the billing date is.

  • You need to sign in with the Microsoft account email and password tied to the subscription, so check which account holds it if you use more than one.
  • Microsoft states that cancellations must be more than two days before the billing date.
  • If you only see Turn on recurring billing, the subscription is already set to expire and you can keep using it until the date shown.
  • This guide covers home and personal subscriptions; Microsoft 365 for business is documented separately, and conditions differ by region and payment method.

Step-by-step cancellation

These steps cover a home subscription billed through your Microsoft account. On-screen labels can change.

  1. Open the Services and subscriptions page

    Go to the Services and subscriptions page in your Microsoft account.

    View Microsoft's official cancellation article (opens an external site)

  2. Sign in with the subscription's account

    Sign in with the Microsoft account email and password associated with the Microsoft 365 subscription.

  3. Find the subscription and select Manage

    Locate your Microsoft 365 subscription in the list and select Manage.

  4. Choose Turn off recurring billing or Cancel

    If you see a Turn off recurring billing link, choose it to stop auto-renewal; if you see a Cancel link, choose it to cancel the subscription.

Also worth knowing

  • Microsoft states that cancellations must be more than two days before the billing date.
  • Turning off recurring billing means the subscription expires on the date shown, and you keep access until then.
  • Microsoft provides a separate article for cases where neither the cancel nor the turn-off option appears.

Billing and when access ends

The end date depends on which option you choose.

Turning off recurring billing
The subscription expires on the date shown and you are not billed in future. You keep access to it until it expires.
Cancelling
Where a Cancel link is shown, that option cancels the subscription. Microsoft states cancellations must be more than two days before the billing date.
If only Turn on recurring billing appears
That means the subscription is already set to expire on the date shown, and you can continue using the product until then.
Refunds
The cancellation article does not state refund conditions, so this needs checking. Eligibility and process can differ by purchase channel, region, and payment method.

After you cancel

Use this checklist to confirm the change registered and that no further charges appear.

  • Check the subscription status and expiry date on the Services and subscriptions page.
  • Confirm that recurring billing is actually off — the screen should now offer Turn on recurring billing.
  • Check that you acted more than two days before the billing date; past that point the next charge may still go through.
  • Review your payment statement after the next billing date has passed.
  • Tidy up or back up your documents and data before the expiry date.

Frequently asked questions

What is the difference between turning off recurring billing and cancelling?

Turning off recurring billing lets the subscription expire on the date shown, with access until then. Where a Cancel link is offered, that option cancels the subscription instead. Which one you get depends on what the screen shows.

When do I need to act to avoid the next charge?

Microsoft states that cancellations must be more than two days before the billing date.

I only see Turn on recurring billing.

That means the subscription is already set to expire on the date shown, and you can continue using the product until that date.

There is no cancel option at all.

Microsoft has a separate article for when you cannot cancel your subscription. Check that, and confirm who actually billed you, since the route can differ by reseller or payment method.

Can I get a refund?

The cancellation article does not state refund conditions, so this needs checking. Eligibility and process differ by purchase channel, region, and payment method, so check the policy of whoever processed the payment.

Reader experiences

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Check the latest information

Microsoft's screens, labels, and subscription policies can change, and they differ by region and payment method. Always confirm the final steps in the official support documentation and in your own account. QuitMySub is an independent site and is not affiliated with Microsoft.

Official sources

Screens, button labels, and billing partner policies can change. Always confirm the final steps in the official help centre and in your own account.

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