QuitMySub

Canva Pro cancellation guide

How to Cancel Canva Pro

Where you cancel a paid Canva plan depends on where you subscribed. This guide starts with how to work that out.

Quick answer

  • The free plan does not need cancelling — only paid plans such as Canva Pro do.
  • How you cancel depends on where you subscribed. Check your billing email or bank statement to confirm who charged you.
  • Canva states that for mobile subscriptions, uninstalling the app does not cancel the plan.

Before you cancel

  • Pausing is an alternative: Canva Pro, Canva Teams, and Canva Business plans can be paused for up to three months.
  • Canva states that no charge is made while paused, and the plan resumes automatically with an email notice beforehand.
  • Canva documents that charges appear as Canva, APPLE * Canva, or GOOGLE * Canva, which is one way to identify the billing path.
  • Canva notes that some banks keep automatic payments active even when the physical card is cancelled or expired, so cancelling a card does not end the subscription.

Step-by-step cancellation

These steps cover a plan billed by Canva. On-screen labels can change.

  1. Identify who bills you

    Check your billing email or bank statement to see whether the charge came from Canva, Google, Apple, or PayPal.

    View Canva's official cancellation article (opens an external site)

  2. Choose to continue cancelling

    Start the cancellation flow in Canva's billing screen and choose to continue cancelling.

  3. Select a reason

    Select why you are cancelling and continue. Adding detail is optional.

  4. Confirm the cancellation

    Select the option to cancel the subscription. Canva sends a confirmation email once the plan is cancelled.

Undoing a cancellation

  • Canva states that if you have requested cancellation and the subscription is still active, you can undo it from the billing page by choosing to keep the plan.
  • This option is only available while the subscription is still active.

App store and PayPal billing

Google Play (Android)
Open the Play Store, tap your profile icon, then Payments & subscriptions, then Subscriptions, find the Canva plan, tap Cancel subscription, and confirm.
App Store (iOS)
On iPhone or iPad go to Settings, tap your name, tap Subscriptions, tap Canva, then tap Cancel Subscription and confirm.
PayPal
Sign in at PayPal.com, go to Settings, then Payments, then Manage automatic payments, find Canva, choose to cancel, and confirm.
  • For mobile subscriptions, uninstalling the app does not cancel the plan — Canva states you must cancel through the app store that processed the payment.

Refunds and how charges appear

  • Canva states that in most cases subscriptions are not refunded, as set out in its Terms of Use, while adding that it reviews every refund request.
  • If a refund is approved, the processing time depends on the payment method: Canva documents 5–10 business days for credit cards, 3–5 for PayPal, and up to 20 business days for other methods.
  • Canva documents that charges appear as Canva, Canva * invoice_id, APPLE * Canva, or GOOGLE * Canva.
  • Conditions can differ by region and payment method.

After you cancel

  • Check that Canva's confirmation email has arrived.
  • If you paid through an app store, check the subscription status in that store as well.
  • Check your statement after the next billing date to confirm no further charge appears.

Frequently asked questions

Do I need to cancel the free plan?

No. Canva states the free plan has no automatic payment or paid subscription, so there is nothing to cancel.

Does uninstalling the app cancel my plan?

No. Canva states that uninstalling does not cancel a mobile subscription and that you must cancel through the app store that processed the payment.

Can I pause instead of cancelling?

Canva Pro, Canva Teams, and Canva Business plans can be paused for up to three months. No charge is made while paused and the plan resumes automatically.

The cancellation page is not working.

Canva lists the likely causes: not being signed in to the account that holds the subscription, the cancellation page stalling or showing an error, and browser settings, cache, or cookies preventing the page from loading correctly.

Can I get a refund?

Canva states subscriptions are generally not refunded, while adding that it reviews every request. If approved, processing time depends on the payment method.

Official sources

Everything in this guide comes from the official documents below.

Official sources

Screens, button labels, and billing partner policies can change. Always confirm the final steps in the official help centre and in your own account.

Back to subscription services