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Adobe Creative Cloud cancellation guide

How to Cancel Adobe Creative Cloud

How to cancel a plan from the Plans and payment screen in your Adobe account, what blocks a cancellation, and what to check when you hold more than one plan.

Quick answer

  • If you bought the subscription from Adobe, cancel it in the Plans and payment window of your Adobe account.
  • Adobe states that subscriptions bought through third parties such as Apple, Google, or Microsoft follow that provider's process.
  • If you have more than one plan, each must be cancelled separately — cancelling one does not cancel the others.

Before you cancel

  • Confirm where you bought the plan first — if it was not directly from Adobe, it cannot be cancelled in your Adobe account.
  • Adobe states you cannot cancel while a payment is being processed or if there is a payment problem, and to wait 24 hours and try again.
  • Refund eligibility depends on when you cancel and which subscription you bought, so check the terms before cancelling if a refund matters.
  • Conditions can differ by region and payment method.

Step-by-step cancellation

These steps cover an individual plan bought directly from Adobe. On-screen labels can change.

  1. Sign in to your Adobe account

    Sign in with the Adobe account that holds the subscription.

    View Adobe's official cancellation article (opens an external site)

  2. Select Manage plan

    In the Plans and payment window, select Manage plan for the plan you want to cancel.

  3. Select Cancel your plan

    Choose Cancel your plan under the end-of-service actions. This step will not proceed while a payment is processing.

  4. Continue and give a reason

    Check the plan details, select Continue to cancel, then select a reason for cancelling and continue.

  5. Confirm the cancellation

    Review the cancellation details and select Confirm cancellation. The cancellation is only processed once this step is done.

  6. Check the confirmation

    Check your email for a confirmation from Adobe, or verify the cancellation on your account page.

Also worth knowing

  • Each plan must be cancelled separately. Adobe states that cancelling one plan does not cancel your other active plans.
  • You cannot cancel while a payment is processing or if there is a payment problem; Adobe says to wait 24 hours and try again.
  • Adobe recommends checking your account page to review which plans are still active.

Access and refunds after cancelling

Paid apps and services
Access continues until the end of your current billing period.
Your Adobe account
Adobe states the account stays active and you keep access to free membership benefits.
Reactivating
If you change your mind within the billing period you can reactivate from your account; Adobe states apps, services, and storage are restored and billing continues as scheduled.
Refunds
A refund depends on when you cancel and which subscription you bought. Adobe states that for most plans you get a full refund if you cancel within 14 days of the initial purchase.
  • Adobe states that a charge appearing after cancellation is usually the final charge for your current billing period.
  • A cancellation fee can apply depending on timing, so check the subscription terms. Conditions differ by region and payment method.

After you cancel

  • Check that Adobe's confirmation email has arrived.
  • Check your account page for any plans that are still active.
  • If another charge appears, check the billing details to confirm it is the final one.

Frequently asked questions

The cancel option will not go through.

Adobe states you cannot cancel while a payment is processing or if there is a payment problem. Wait 24 hours and try again.

Does cancelling one plan cancel the others?

No. Each plan must be cancelled separately, and Adobe states that cancelling one does not cancel your other active plans.

I was charged after cancelling.

Adobe states this is usually the final charge for the current billing period, and points to its billing charges article.

Can I get a refund?

It depends on when you cancel and which subscription you bought. Adobe states most plans get a full refund if cancelled within 14 days of the initial purchase, with the detail in its subscription terms.

Does cancelling delete my Adobe account?

No. Adobe states the account stays active and you keep access to free membership benefits.

Official sources

Everything in this guide comes from the official documents below.

Official sources

Screens, button labels, and billing partner policies can change. Always confirm the final steps in the official help centre and in your own account.

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