Netflix cancellation guide
How to Cancel Netflix
A walkthrough of ending your Netflix membership, finding out how long you can keep watching, and confirming that billing has stopped.
Quick answer
- Cancellation is done directly from the membership management page in your Netflix account.
- If time remains in your billing period, you can usually keep watching until that period ends.
- If no cancel option appears in your account, you may need to cancel through your payment partner.
Step-by-step cancellation
Using a web browser is recommended. Button labels can differ depending on your account status, region, and payment method.
Sign in through a browser
Open Netflix in a desktop or mobile browser and sign in. The cancellation screen may not be available inside the app.
Open the membership management page
Go to your account page, or straight to the membership management page. You may be asked to sign in first.
Find the membership section
In the membership section of your account page, review your current membership details and any cancellation notice.
Select cancel
Choose the cancel button or the cancellation link. Some accounts show payment partner instructions here instead.
Finish the cancellation
Confirm on the final screen. The cancellation only takes effect once you complete this step.
Check the confirmation and end date
A confirmation email is sent to the address on the account. Your payment history shows the date the account will close.
These do not cancel your membership
- Deleting the Netflix app does not cancel your membership.
- Signing out of your account is not a cancellation.
- Removing the app or signing out on a smart TV also has no effect on billing.
Billing and your final viewing date
When access ends depends on your account status and payment method.
- Accounts billed normally
- If you cancel with time left in the billing period, you can keep watching until that period ends, and the account then closes automatically.
- Accounts on hold
- If there is a hold on the account because of a payment problem, cancelling can close the account immediately.
- Gift card or promotional balance
- Any remaining balance can still cover service after you cancel. Once the balance runs out, access ends.
- Third-party or partner billing
- If a mobile carrier, bundle provider, or app store handles the payment, their billing dates and policies also apply, so the end date can differ.
After you cancel
Use this checklist to confirm the cancellation went through and that no further charges appear.
- Check the closing date on your account page and in your payment history.
- Look for the cancellation confirmation email sent to your account address.
- Review your card or payment statement after the next billing date passes.
- Make sure nobody else in your household restarted the membership.
- To prevent a restart, change your password and select the option to sign out of all devices.
- If an unexplained charge remains, contact Netflix support or your payment partner.
Frequently asked questions
Does deleting the Netflix app cancel my membership?
No. Deleting the app or signing out has no effect on billing. You have to complete the cancellation from the membership management screen in your account.
Do I lose access immediately after cancelling?
For an account that is being billed normally, you can usually keep watching until the current billing period ends. If the account is on hold, cancelling can end access right away.
Why can't I see a cancel button?
Your membership may be billed through a payment partner. Check the membership section of your account page for cancellation instructions or a note about contacting the partner.
Why was I charged after cancelling?
The cancellation may not have been completed, or someone with access to the account may have restarted the membership. Confirm the cancellation status, then change your password and sign out of all devices if needed.
Will Netflix refund me automatically?
An automatic refund is not guaranteed. Handling depends on your billing situation, region, and payment partner, so check directly with Netflix support or the partner that charged you.
If I rejoin, will my profiles and viewing history still be there?
Netflix keeps viewing activity and related details for a period after an account closes. If you restart within that window, that information is often still available.
Reader experiences
Netflix — Share your cancellation experience
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Why are you canceling Netflix?
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Selecting a reason on its own submits nothing. If you follow a recommendation link, which reason and which service you moved to may be recorded as an anonymous event.
Select a cancellation reason to see recommendations.
These recommendations are editorial suggestions based on your selected reason and general service characteristics. Pricing, features, and policies may change, so review official information before subscribing.
Check the latest information
Netflix screens, button labels, and payment partner policies can change. Always confirm the final steps in the official Netflix Help Center and in your own account. QuitMySub is an independent site and is not affiliated with Netflix.
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Official sources
- View Netflix's official cancellation guide (opens an external site)
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Screens, button labels, and billing partner policies can change. Always confirm the final steps in the official help centre and in your own account.