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Prime Video cancellation guide

How to Cancel Prime Video

Prime Video comes both as an Amazon Prime membership benefit and as separately billed Channel subscriptions. This guide starts by working out which one you need to end.

Quick answer

  • First work out what you are ending: an Amazon Prime membership and a Prime Video Channel subscription are cancelled in different places.
  • Prime Video Channels are cancelled from the channel management screen in your account.
  • Amazon states that cancelling an Amazon Prime membership also cancels your Prime Video Channel subscriptions.

Before you cancel

Where you cancel depends on how you signed up and what kind of subscription it is.

  • Decide whether you want to end the Amazon Prime membership itself, or only a Prime Video Channel add-on.
  • Amazon states that a Prime membership is required to use Prime Video Channels, and cancelling the membership also cancels those Channel subscriptions.
  • Amazon states that customers who signed up for Prime in the Android mobile shopping app must manage the subscription through Google subscription services.
  • Available plans and steps can differ by region and payment method.

Step-by-step cancellation

These steps cover cancelling a Prime Video Channel subscription. To end the Amazon Prime membership itself, see the billing section below.

  1. Sign in to your Amazon account

    Sign in with the account that holds the subscription, and consider whether a different account may have been billed.

  2. Open the Prime Video Channels management screen

    Go to the channel management screen and select Prime Video Channels.

  3. Find the channel you want to cancel

    Locate the channel subscription you want to end in the list.

  4. Cancel the channel and confirm

    Select the cancel option and check the end date on the confirmation screen. Amazon states you can reverse the cancellation until that date.

    View Amazon's official channel cancellation article (opens an external site)

Also worth knowing

  • Amazon states that if a self-service refund is offered and you accept it, the cancellation takes effect immediately.
  • Deleting an app does not cancel a subscription. You have to finish the cancellation wherever the billing lives.
  • Cancelling the Amazon Prime membership also cancels Prime Video Channel subscriptions.

Billing and when access ends

The end date and the steps depend on which subscription you are ending.

A Prime Video Channel subscription
After cancelling, the end date appears on the confirmation screen, and Amazon states you can reverse the cancellation until that date.
If you accept a self-service refund
Accepting a self-service refund offered during cancellation makes the cancellation take effect immediately.
The Amazon Prime membership
The membership is ended from the membership management screen in your account. Ending it also cancels Prime Video Channel subscriptions.
Refunds
Refund conditions can vary by subscription type, whether benefits were used, region, and payment method, so this needs checking in the official documentation.

After you cancel

Use this checklist to confirm the cancellation registered and that nothing is still running.

  • Check the end date for the cancelled channel in the channel management screen.
  • Review the list for any other Prime Video Channel subscriptions still active.
  • If you also meant to end the Amazon Prime membership, check its status separately.
  • Review your payment statement after the next billing date has passed.
  • If you signed up in the Android app, confirm the cancellation in Google's subscription settings too.

Frequently asked questions

Can I cancel just Prime Video?

It depends on what you have. A separately billed Prime Video Channel subscription can be cancelled on its own from the channel management screen. If you watch as part of an Amazon Prime membership, ending the membership is the action — and that also cancels Channel subscriptions.

Do I lose access immediately?

For a Channel subscription the end date is shown on the confirmation screen, and Amazon states you can reverse the cancellation until then. If you accept a self-service refund, however, the cancellation applies immediately.

I can't find the cancellation screen in my account.

If you signed up in the Android mobile shopping app, Amazon states the subscription is managed through Google subscription services. It is also worth checking whether a different Amazon account was billed.

Does deleting the app cancel it?

No. Removing an app has no effect on the subscription. The cancellation has to be completed wherever the billing actually lives.

Can I get a refund?

A self-service refund is sometimes offered during channel cancellation, but it is not guaranteed. Conditions vary by subscription type, region, and payment method, so check the official documentation.

Reader experiences

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Individual experiences vary depending on how you signed up, your region, and who bills you.

Check the latest information

Amazon's screens, labels, and plans can change, and they differ by region and payment method. Always confirm the final steps in the official help pages and in your own account. QuitMySub is an independent site and is not affiliated with Amazon.

Official sources

Screens, button labels, and billing partner policies can change. Always confirm the final steps in the official help centre and in your own account.

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