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Xbox Game Pass cancellation guide

How to Cancel Xbox Game Pass

How turning off recurring billing differs from cancelling an Xbox subscription outright, and where a prorated refund applies.

Quick answer

  • Microsoft states that an Xbox subscription can be cancelled at any time.
  • Turning off recurring billing stops future charges and grants the benefits until the expiration date.
  • You may also be eligible to cancel immediately with a refund, but Microsoft states that not all subscription charges can be refunded.

Before you cancel

  • Decide first whether you want to turn off recurring billing or cancel immediately — the outcomes differ.
  • In some countries Microsoft documents a right to cancel a recurring subscription with immediate effect and receive a prorated refund.
  • For a subscription acquired in Germany, Microsoft documents a path to cancel without signing in to a Microsoft account.
  • Conditions differ by region and payment method.

Step-by-step cancellation

These steps cover a subscription billed through your Microsoft account. On-screen labels can change.

  1. Choose where to cancel

    The official article documents cancelling on console and cancelling on the web as separate paths.

    View Xbox's official cancellation article (opens an external site)

  2. Open the subscription screen in your Microsoft account

    For the web route, go to the Services and subscriptions page in your Microsoft account and open Manage on the subscription.

    View Microsoft's official cancellation article (opens an external site)

  3. Turn off recurring billing, or cancel

    Turning off recurring billing keeps the benefits until expiry with no further charge. Where immediate cancellation is offered, refund eligibility is shown with it.

Prorated refunds by market

Finland, Germany (purchases from March 1 2022), Netherlands, Poland, Portugal
Available for the last subscription renewal charge for subscription terms greater than one month.
Canada, Denmark, France, Israel, Korea, Türkiye
Available for the last subscription charge.
  • Outside the markets listed, Microsoft does not document an immediate-cancellation-with-prorated-refund right, so refund eligibility has to be checked.

After you cancel

  • Check that the subscription screen in your Microsoft account shows an expiration date.
  • If an unexpected charge appears, check the troubleshooting section of the official article.

Frequently asked questions

What is the difference between turning off recurring billing and cancelling?

Turning off recurring billing stops future charges and keeps the benefits until expiry. Immediate cancellation may come with a refund, but not all charges can be refunded.

Does the prorated refund apply in Korea?

Microsoft lists Korea among the markets where a prorated refund is available for the last subscription charge.

When do I need to cancel by?

Microsoft states you can cancel at any time, and that turning off recurring billing keeps the benefits until the expiration date.

Official sources

Everything in this guide comes from the official documents below.

Official sources

Screens, button labels, and billing partner policies can change. Always confirm the final steps in the official help centre and in your own account.

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