Perplexity Pro cancellation guide
How to Cancel Perplexity Pro
How to end Perplexity Pro from Manage Subscription in settings, and where to cancel when an app store processed the payment.
Quick answer
- On the web, go to Subscription in Settings, open Manage Subscription, and cancel there.
- You can cancel at any time; the account reverts to the free version after the current billing cycle ends.
- Deleting your account does not terminate the subscription — cancel the subscription before deleting the account.
Before you cancel
Where you paid determines both the cancellation screen and where a refund request goes.
- First check whether you paid on the web or through the App Store, Google Play, or the Galaxy Store.
- Perplexity states that unless you set the subscription to cancel, it keeps renewing on the original monthly or annual billing date.
- If you also want a refund, region-specific time limits apply, so check the conditions before cancelling.
- Deleting the account is not a substitute for cancelling. Doing it in the wrong order can leave the billing running.
Step-by-step cancellation
These steps cover cancelling on a computer. On-screen labels can change.
Open Settings
Sign in with the account that holds the subscription and open Settings.
Find Subscription under Perplexity Pro
Scroll down in Settings to find Subscription under Perplexity Pro.
Click Manage Subscription
Choosing Manage Subscription redirects you to the current plan page.
Choose Cancel subscription
On the current plan page, choose Cancel subscription to finish.
View Perplexity's official cancellation article (opens an external site)
If an app store processed the payment
- On iOS, open the App Store, tap the profile icon in the upper right, then Subscriptions, then the Perplexity entry, and cancel there.
- On Android, open Google Play, tap the settings icon in the upper right, then Payments & Subscriptions, then the Perplexity entry, and choose Cancel subscription at the bottom.
- Deleting your account will not terminate the subscription, so cancel it first if you plan to delete the account.
Billing and refunds
The documented refund window differs by region.
- Access after cancelling
- After cancelling, the account reverts to the free version once the current billing cycle ends.
- South Korea and Brazil
- Cancelling within 7 days of purchase makes you eligible for a refund, for both monthly and annual subscriptions, and Perplexity asks you to state that you are applying from that region.
- EU, UK, and Türkiye
- Cancelling within 14 days of purchase makes you eligible for a refund, for both monthly and annual subscriptions.
- All other regions
- Monthly subscriptions can be refunded if requested within 24 hours of purchase with a stated reason; annual subscriptions are eligible for a full refund within 72 hours of the original purchase time.
After you cancel
Use this checklist to confirm the cancellation registered and that no further charges appear.
- Re-open Manage Subscription in settings to confirm the cancellation — Perplexity recommends this first if charges continue.
- Note the end of the current billing cycle and when the account reverts to free.
- If an app store billed you, confirm the cancellation in that store's subscription list too.
- If you want a refund, make sure the request falls inside your region's window. Perplexity notes that duplicate tickets can push you back in the queue.
- If you plan to delete the account, do it only after the cancellation is complete.
Frequently asked questions
Does deleting my account cancel the subscription?
No. Perplexity states that deleting your account will not terminate the subscription, so the subscription has to be cancelled first.
Do I lose access immediately?
No. You can cancel at any time, and the account reverts to the free version after the end of the current billing cycle.
I cancelled but I'm still being charged.
Perplexity's guidance is to double-check the cancellation via Manage Subscription in settings and, if the problem persists, email support. If an app store billed you, check that store's subscription status as well.
Can I resubscribe after cancelling?
Yes. Perplexity documents reactivating from Manage Subscription in settings by choosing Renew plan or Update plan on the current plan page and completing payment.
Can I get a refund?
The window depends on your region: 7 days from purchase for South Korea and Brazil, 14 days for the EU, UK, and Türkiye, and otherwise 24 hours for monthly or 72 hours for annual subscriptions. The request process depends on which store processed the payment, so that needs checking.
Reader experiences
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Check the latest information
Perplexity's screens, labels, and refund policy can change, and they differ by region and payment method. Always confirm the final steps in the official help centre and in your own account settings. QuitMySub is an independent site and is not affiliated with Perplexity.
Official sources
- Perplexity Help Center: Canceling a Subscription (opens an external site)
Perplexity · Last checked:
- Perplexity Help Center: Refunds (opens an external site)
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- Perplexity Help Center: Billing FAQ for Pro Plan Subscribers (opens an external site)
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Screens, button labels, and billing partner policies can change. Always confirm the final steps in the official help centre and in your own account.