QuitMySub

The New York Times cancellation guide

How to Cancel a New York Times Subscription

Only some New York Times subscriptions can be cancelled in the account. This guide sets out which ones, and what the others require.

Quick answer

  • Eligible digital and Home Delivery subscriptions billed through The New York Times can be cancelled using your account.
  • The Times documents several ways to cancel, including a phone call and a chat with a Customer Care Advocate.
  • Once cancelled, The Times states you will have limited access to its content.

Before you cancel

  • Check who charged you first — the path differs depending on whether it is The New York Times, The Athletic, or an app store.
  • Not every subscription can be cancelled online — the article limits account cancellation to eligible subscriptions.
  • The Times points to its Terms of Sale for the cancellation policy in detail.

Cancelling in your account

These steps cover an eligible subscription billed by The New York Times. On-screen labels can change.

  1. Sign in to your account

    Sign in with the New York Times account that holds the subscription.

    View The New York Times' official cancellation article (opens an external site)

  2. Select Subscription Overview

    In your account, select Subscription Overview.

  3. Cancel from the Manage Subscription section

    Select Cancel your Subscription in the Manage Subscription section and follow the instructions.

When the account route is not available

  • In the US you can call 866-273-3612. The Times lists hours as 7 a.m. to 6 p.m. ET Monday to Friday, and 7 a.m. to 3 p.m. ET on weekends and holidays.
  • Outside the US, The Times points to its international contact information.
  • You can also chat with a Customer Care Advocate using the contact button at the bottom of the help article.

The Athletic and app store billing

The Athletic
If the subscription is billed through The Athletic, cancel it in your account settings for The Athletic.
Google Play, Apple App Store
The Times states that if you purchased through a third party such as Google Play or the Apple App Store, you must contact that third party directly to cancel or change the subscription.

After you cancel

  • Check Subscription Overview in your account for the updated status.
  • If an app store or The Athletic billed you, check the status there as well.
  • Access to content becomes limited after cancelling, so check anything you still need beforehand.

Frequently asked questions

Can I cancel entirely online?

Eligible subscriptions can be cancelled in the account. Otherwise The Times documents a phone call or a chat with a Care Advocate.

Do I lose access to articles entirely?

The Times states that once the subscription is cancelled you will have limited access to its content.

I subscribed through an app store.

The Times states that purchases made through a third party such as Google Play or the Apple App Store must be cancelled with that third party directly.

Official sources

Everything in this guide comes from the official documents below.

Official sources

Screens, button labels, and billing partner policies can change. Always confirm the final steps in the official help centre and in your own account.

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