QuitMySub

How to Cancel Dropbox

Cancel the paid plan in account settings on the web and the account becomes free Dropbox Basic at the end of the current billing cycle.

  • Cancel online
  • Becomes free Basic at the end of the cycle
  • The change may not show immediately

Cancellation steps

For an individual plan paid for on the web.

  1. Sign in to Dropbox in a browser

    Sign in at dropbox.com with the account that holds the paid subscription.

  2. Open the plan screen in account settings

    Go to the screen that shows your current plan and billing details.

  3. Choose to cancel or switch to Basic

    Dropbox describes this as changing to a free Basic account. Check the notice for when the change takes effect.

If a mobile store billed you, cancel in that store's subscription list too. If your files exceed the Basic allowance, tidy them up before the switch.

Open Dropbox's official cancellation help(opens an external site)

Done when: Account settings show the plan status and the date the account becomes Basic, allowing for the documented delay. No further charge appears after the next billing date.

QuitMySub cannot verify your cancellation. These are the signals the official documentation describes.

How hard is this to cancel?

Difficulty 3/5 · Billing routes 1 · Cloud Storage

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More details

Refunds and fees+

Billing and refunds

When the account becomes Basic
After cancelling, the account changes to free Dropbox Basic at the end of the current billing cycle, monthly or yearly, and is not charged again.
Delayed reflection
Dropbox notes that the change may not be immediately reflected on your Dropbox account.
General refund policy
Dropbox states that in most cases it does not issue refunds, and advises cancelling to a free Basic account to avoid being charged in future.
EU, UK, and Türkiye
Dropbox states that residents of those regions are eligible for a refund if they cancel a Plus, Family, Professional, or Essentials subscription within a set window. The exact window needs checking in the official refund article.
Important exceptions+

Before you cancel

  • First check whether you paid on the web or through an app store on a mobile device — mobile purchases have their own documented path.
  • Individual, team, and Family plans each have separate articles, and cancelling a free trial is documented separately too.
  • Cancelling returns you to the free Basic allowance, so it is worth checking in advance whether your stored files exceed it.
  • Refund eligibility depends on your region, so check the conditions before cancelling if you want one. They differ by region and payment method.

If you purchased on a mobile device

Dropbox covers cancelling a subscription or trial purchased on a mobile device in a separate article. In that case the cancellation happens with the app store that processed the payment, and the Dropbox web screens alone may not complete it.

If you are not sure who charged you, check the receipt or statement first. The applicable steps and refund conditions differ by region and payment method.

After you cancel

  • Check the plan status and the date the account becomes Basic in account settings, allowing for the documented delay.
  • If your stored files exceed the Basic allowance, tidy them up before the switch.
  • Review your payment statement after the next billing date has passed.
  • If a mobile store billed you, confirm the cancellation in that store's subscription list too.
  • If you want a refund, check the official refund article for whether your region qualifies.

Reader experiences

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Individual experiences vary depending on how you signed up, your region, and who bills you.

Frequently asked questions+

Frequently asked questions

Does cancelling delete my account?

No. Dropbox states that cancelling changes your account to free Dropbox Basic at the end of the current billing cycle. The account itself remains; the plan becomes free.

I cancelled but nothing changed on my account.

Dropbox notes that the change may not be immediately reflected on your account. The switch applies at the end of the current billing cycle.

I paid in a mobile app — where do I cancel?

Subscriptions and trials purchased on a mobile device follow a separate article — the cancellation happens with the app store that processed the payment, so check that store's subscription settings.

Can I get a refund?

Dropbox states that in most cases refunds are not issued, though residents of the EU, UK, and Türkiye are eligible if they cancel within a set window. The exact window and conditions need checking in the official refund article.

Is it the same for a team account or Family plan?

No. Dropbox's help centre documents individual plans, team subscriptions, Family plans, and free trials in separate articles, so use the one that matches your case.

Official sources+

· Screens, button labels, and billing partner policies can change. Always confirm the final steps in the official help centre and in your own account.

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