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Amazon Prime cancellation guide

How to Cancel an Amazon Prime Membership

Ending Prime is a self-serve flow — the parts worth checking first are the refund condition and what keeps billing afterwards.

Quick answer

  • Amazon states you cancel by visiting Cancel Your Prime Membership and following the prompts.
  • Paid members who have not used their benefits are eligible for a full refund of the current membership period, processed in three to five business days.
  • Amazon states that Prime Video subscriptions such as Paramount+ will continue once your Prime Membership ends.
  • A Prime signed up through Google Play, or tied to another company's service, cannot be ended on Amazon.

Before you cancel

  • Check whether you have used Prime benefits this period — the refund hinges on it.
  • Check for Prime Video add-on subscriptions — they keep billing separately after Prime ends.
  • Establish where you signed up: Amazon directly, Google Play, or another company's service.

Cancelling Prime

This is as far as Amazon's own article goes. It does not enumerate the individual confirmation buttons, so neither does this guide.

  1. Go to Cancel Your Prime Membership

    Amazon states: to cancel Amazon Prime, visit Cancel Your Prime Membership.

    View Amazon's official cancellation article (opens an external site)

  2. Follow the prompts

    Follow the prompts to finish. Amazon points to your Prime Membership page for other management options.

If the cancellation does not go through

  • Go to the Customer Service Homepage.
  • Select Something else under "Can't find what you're looking for?".
  • Then select I need help with something else.

Refunds and what keeps billing

Refund eligibility
Amazon states paid members who have not used their benefits are eligible for a full refund of the current membership period, processed in three to five business days.
Prime Video add-on subscriptions
Amazon states subscriptions on Prime Video, like Paramount+, will continue once your Prime Membership ends — they have to be cancelled separately.
Terms of the cancellation
Amazon points to the Cancel Membership section of the Amazon Prime Terms and Conditions for the detail.

When Amazon cannot cancel it

Signed up through Google Play
Amazon states that if you signed up for Amazon Prime through Google Play using Android, you cancel through Google Subscription services.
Prime tied to another company's service
Amazon states that if your Prime Membership is associated with another company's service, you contact them to cancel your Prime.

After you cancel

  • Review your Memberships and Subscriptions — Prime Video add-ons are still there.
  • If a refund applies it lands in three to five business days, so re-check your statement after that.
  • If Google Play or a partner billed you, confirm it is ended on their side too.

Frequently asked questions

Will I get a refund?

Amazon states paid members who have not used their benefits get a full refund of the current period. If benefits were used the position differs — the Terms' Cancel Membership section is the reference.

Does cancelling Prime end my Prime Video add-ons?

No. Amazon states subscriptions on Prime Video, like Paramount+, continue once the Prime Membership ends. They need cancelling separately.

I signed up in an app — can Amazon cancel it?

If you signed up through Google Play, Amazon directs you to Google Subscription services. If it is tied to another company's service, you contact them.

Official sources

Everything in this guide comes from the official documents below.

Official sources

Screens, button labels, and billing partner policies can change. Always confirm the final steps in the official help centre and in your own account.

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